Please check the blog and our social media accounts for any further updates. If you are still experiencing issues that are not covered in this post please contact Mendeley Support. What to do if you are still having problems with missing PDFs: While we’re pleased that we’ve been able to restore most files, we are reviewing back-up procedures with the goal of enabling us to recover data much more quickly than we were able to do this time. We are sorry that many of you had to wait a very long time to know what had happened to your files, and for the stress that may have caused. Partly this is to do with having very large volumes of user data to deal with. One thing we’ve learned is that recovery from this situation took us too long. These include stricter controls around archiving of data, and additional monitoring and alerting across our products and systems to detect problems earlier. We have put in place several measures to make sure that errors of this kind are prevented from happening in future. What are we doing to avoid the situation happening again? We are very grateful to those individuals, and all the other researchers who provided us with feedback and insights to help address these issues. In both cases, we’ve worked with individual researchers who took the time to give us detailed information on the problems they experienced, and tested solutions for us.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |